At Pact, we believe everyone deserves the opportunity to live a meaningful, connected life.
We are a leading provider of community, vocational, and residential support across New Zealand. We support people with intellectual disabilities, mental health & addiction challenges and, young people, to reach their goals and build independence. Our passionate team walks alongside individuals, empowering them to thrive in a safe, positive, and inclusive environment.
Job Description
About the Role
We’re looking for a Full-time steady, supportive, and energetic Community Support Worker to join our team. If you enjoy spending time with young people, can stay calm under pressure, and bring fun, connection, and structure to each day, this role could be a great fit.
You’ll be working alongside rangatahi, supporting them to build confidence, develop life skills, and create stability and growth — even in the tough moments. This role involves both independent work and being part of a tight‑knit team, all focused on helping young people move toward their goals.
In this role, you will:
Support young people to engage in meaningful activities such as sport, fishing, swimming, walking, and other interests
Help rangatahi reconnect with whānau, culture, and community
Role‑model emotional regulation, resilience, and positive life skills
Provide hands‑on support with routines, wellbeing, and goal setting
Assist young people to work toward big goals — gaining a driver’s licence, finding housing, building natural supports, and pursuing education or employment
Keep structure in the home and calmly manage behavioural challenges
Encourage learning through fun, trust, and respectful relationships
Maintain clear documentation and communicate effectively with whānau, professionals, and colleagues
This role requires flexibility to work a mix of day, evening and weekend shifts. The right candidate must be able to work weekends.
Desired Skills and Experience
What you’ll bring
Our Dunedin team is looking for someone with:
A calm, confident approach in high-pressure situations
Experience working with youth or challenging behaviours (professional or personal)
A resilient, no-nonsense attitude paired with a genuine care for others
Experience supporting vulnerable children is preferred but not essential
Excellent communication and de-escalation skills
The ability to build trust quickly and lead by example
A full driver’s licence and basic computer skills
A relevant qualification (e.g. Level 3 Health & Wellbeing) — or willingness to work toward one once you’re on board
The right to work in New Zealand (essential)
What will Pact offer you?
At Pact, you’ll join a supportive, down-to-earth team who care deeply about both our staff and the people we support.
We offer:
As part of our commitment to your professional development, you’ll be supported to enrol in a recognised qualification after six months with us
$26.80 - $31.47 per, hour based on qualification
Long Service benefits to celebrate your milestones
Encouragement and support to achieve the NZQA Level 3 Qualification
Free, confidential Employee Assistance Programme
The joy of watching people grow, achieve and thrive
Ready to build a meaningful career where every day counts? Visit our website: About Us - Pact Group to learn more about the incredible work we do, or submit your CV today and help empower people in our community to live life to the fullest.
Please note: You must already have the right to work in New Zealand. We are unable to provide visa sponsorship.
If you have any further questions about the role, please reach out to us at: employment@pactgroup.co.nz
