At Pact, we believe everyone deserves the opportunity to live a meaningful, connected life.
We are a leading provider of community, vocational, and residential support across New Zealand. We support people with intellectual disabilities, mental health and addiction challenges, and young people, to reach their goals and build independence. Our passionate team walks alongside individuals, empowering them to thrive in a safe, positive, and inclusive environment.
Job Description
About the Role
If you’re someone who enjoys a challenge and has lived experience supporting addiction, we’d love to hear from you. This role is designed for someone who understands the realities of addiction, the value of residential treatment, and the importance of strong support both pre and post treatment.
You will walk alongside whaiora as an equal—supporting them through the ups and downs of treatment, helping them stay connected, and ensuring their voices are heard within the residential environment.
In this role, you will:
Use your lived experience to provide authentic, non‑judgemental peer support
Walk alongside whaiora as they navigate treatment, without taking on an authoritative role
Encourage participation in daily routines, community activities, and wellbeing practices
Advocate for whaiora, ensuring their needs and perspectives are recognised
Help bridge communication between whaiora and staff
Facilitate a weekly peer support group and contribute to house meetings
Complete general support worker duties that help maintain a safe, positive, and empowering environment
Keep clear, accurate documentation to support progress
And most importantly, help ensure whaiora feel valued, supported, and hopeful about their future
Desired Skills and Experience
What you’ll bring
Our Lower Hutt team is looking for someone with:
Personal lived experience with addiction and insight into the realities of recovery
Excellent communication and relationship‑building skills
A calm, grounded approach in challenging situations
A genuine passion for helping others grow and succeed
Understanding of the role residential treatment plays in recovery
A full driver’s licence and basic computer skills
A relevant qualification (e.g. Level 4 Mental Health & Addiction) — or willingness to work toward one once you’re on board
The right to work in New Zealand
What will Pact offer you?
At Pact, you’ll be part of a supportive, down‑to‑earth team that cares equally about our staff as we do the people we support. We offer:
In‑house training to ensure you have the skills and knowledge to best support our clients
$31.97 per hour based on qualification
Long Service benefits to celebrate your milestones
Encouragement and support to achieve the NZQA Level 4 Qualification
Free Employee Assistance if you require additional, confidential support
The opportunity to watch people grow and blossom while celebrating every achievement
Visit our website About Us – Pact Group to learn more about the fantastic work Pact does, and/or submit your CV today to join us in empowering people in our community to live life to the fullest.
Please do not apply unless you have the right to work in New Zealand, as we are unable to help with visa sponsorship.
