At Pact, we believe everyone deserves the opportunity to live a meaningful, connected life.
We are a leading provider of community, vocational, and residential support across New Zealand. We support people with intellectual disabilities, mental health and addiction challenges, and young people to reach their goals and build independence. Our passionate team walks alongside individuals, empowering them to thrive in a safe, positive, and inclusive environment.
Job Description
About the Role
If you’re someone who enjoys a challenge and has experience (professional or lived) supporting people with complex needs—including those with criminal histories, we’d love to hear from you.
This role is ideal for someone who is confident, adaptable, and motivated to support people as they work toward positive change. You will be working with individuals who may be transitioning from corrections settings, navigating probation requirements, or reintegrating into the community. Your ability to build trust, maintain boundaries, and stay calm under pressure will be key to helping people move forward safely and successfully.
The position offers guaranteed stability with 40 hours per week, while giving you variety across your work week. You will need to be available to work a variety of mornings, evenings and weekend shifts.
In this role, you will:
Support people with mental health challenges and justice‑involved backgrounds as they set and achieve personal goals
Encourage participation in daily life, community activities, and pro‑social routines
Provide practical assistance with wellbeing, structure, and skill‑building
Model positive behaviours and support individuals to make safe, constructive decisions
Maintain clear, accurate documentation to support progress and meet service requirements
Foster an environment where people feel respected, valued, and motivated to grow
Desired Skills and Experience
What You’ll Bring
Our Dunedin team is looking for someone with:
Excellent communication and relationship‑building skills
A calm, grounded approach in challenging or unpredictable situations
Confidence working with people who have criminal records or complex behavioural histories
A genuine passion for helping others grow, change, and succeed
A full driver’s licence and basic computer skills
A relevant qualification (e.g., Level 4 Mental Health) — or willingness to work toward one once you’re on board
Must have the right to work in New Zealand
What will Pact offer you?
At Pact, you’ll be part of a supportive, down‑to‑earth team that cares equally about our staff as we do the people we support. We offer you:
In‑house training to ensure you have the skills and knowledge to best support our clients
Celebrate your milestones with Long Service benefits
Encouragement and support to achieve the NZQA Level 4 Qualification
Free Employee Assistance if you require additional, confidential support
Watch people grow and blossom whilst celebrating every achievement
Visit our website About Us – Pact Group to find out more about the fantastic work Pact does and/or submit your CV today to join us in empowering people in our community to live life to the fullest.
Please do not apply unless you have the right to work in New Zealand, as we are unable to help with visa sponsorship.
