Pact is a major provider of community, vocational and residential based intellectual disability, mental health and addictions services across Lower North Island, Southland, Otago, West Coast and Upper South Island. Our team of passionate staff journey alongside individuals to support them in setting and achieving their goals.
Our services provide a safe and positive environment where our clients are supported in achieving maximum independence.
Job Description
As a Service Manager at Pact Group, you will play a pivotal role in our Pukerua & Paraparaumu services. This is a permanent, full-time position that offers an exciting opportunity to make a meaningful impact.
Key Responsibilities:
Manage and lead a team of support workers to ensure the delivery of high-quality community services.
Develop, implement, and monitor service delivery plans and strategies to meet the needs of the community.
Oversee budgetary planning and financial management for service operations, ensuring efficient resource allocation.
Collaborate with internal stakeholders to identify opportunities for service improvement and innovation.
Establish and maintain strong relationships with external partners and community organisations to enhance service provision.
Monitor and evaluate service outcomes against predefined performance indicators, initiating corrective actions as necessary.
Ensure compliance with relevant regulations, standards, and policies governing community service delivery.
Main Tasks:
Lead regular team meetings to communicate objectives, provide support, and address any operational challenges.
Conduct performance appraisals, provide coaching, and identify training needs for team members.
This role will suit an experienced professional who thrives in a dynamic environment focused on improving community outcomes. If you are passionate about driving positive change through effective service management, we encourage you to apply.
Desired Skills and Experience
Proven experience in a managerial role within the community services and development sector
Demonstrated ability to lead and motivate a team to achieve service excellence
Strong communication skills, both verbal and written, with the ability to engage with diverse stakeholders
Experience in developing and implementing policies, procedures, and quality assurance frameworks
Adept at problem-solving, conflict resolution, and managing challenging situations effectively
